Avaya NN44400-710 Manual Do Utilizador
Filter management
20
NN44400-710 Contact Center Performance Management
12 November 2010
3
In the right pane, click Delete Filter.
4
In the message box that appears asking you to confirm your choice, click OK.
--End--
Applying filters to real-time displays
Use the Filters page to apply filters to customize your real-time displays. You can apply
a filter, a supervisor-reporting agent combination, or both.
a filter, a supervisor-reporting agent combination, or both.
Prerequisites
•
Log on to Real-time reporting. See
.
•
Create at least one filter. See
•
Ensure that you have access to filters.
•
Ensure that you do not log on as the webadmin.
Procedure steps
Step
Action
1
In the left pane, under the server containing the real-time display to which to apply
filters, select the Private Tabular Displays folder.
filters, select the Private Tabular Displays folder.
2
Click the private display to customize.
3
Click the Filters tab.
4
From the list of available filters, select the check box for each filter to assign to the
real-time display.
real-time display.
OR
To assign all of the available filters (and supervisor-reporting agent combinations listed,
if you customize the Standard Agent display), click Select All.
if you customize the Standard Agent display), click Select All.
5
Click Submit to save your changes.
6
Click Launch Display to start the display and view your changes
--End--
Applying supervisor-reporting agent combinations to real-time displays
You can apply supervisor-reporting agent combinations to the Standard Agent Display.