Avaya NN44400-710 Manual Do Utilizador
Real-time report customization
56
NN44400-710 Contact Center Performance Management
12 November 2010
Creating a Real-time Dashboard display
You can create a Real-time Dashboard display to provide you with multiple views of
up-to-date statistics for your contact center and its resources.
up-to-date statistics for your contact center and its resources.
Prerequisites
•
Log on to Real-Time Reporting. See
.
Procedure steps
Step
Action
1
From the Displays menu, select Add Graphical Display.
2
From Element Type, select All.
3
From Presentation, select Dashboard.
4
Type the new display name.
Attention: You can use only alphanumeric characters in the display name; do not use special
characters. The display name must be unique; if you type the same name as an existing
display, then you overwrite the existing display.
characters. The display name must be unique; if you type the same name as an existing
display, then you overwrite the existing display.
5
Click Edit Properties.
6
Click Submit to save your changes.
The new display appears under Private Graphical Displays.
--End--
Adding charts to the Real-time Dashboard
You can add charts to the Real-time Dashboard to view them.
Prerequisites
•
Log on to Real-Time Reporting. See
.
•
Create a Real-time Dashboard display. See
Procedure steps
Step
Action
1
In the left pane, under the server that contains the display to customize, click the
Private Graphical Displays folder.
Private Graphical Displays folder.
2
Click the Real-time Dashboard display.
3
Click Launch.
4
From the Displays menu, select a display chart.