Avaya NN44400-710 Manual Do Utilizador

Avaya

Contents

6

NN44400-710 Contact Center Performance Management

12 November 2010

Changing a database alias 105

Setting the page orientation 106

Creating reports using Microsoft Excel 106

Creating reports using Microsoft Access 107

Saving a report template in Crystal Reports 11 109

Importing a user-created Crystal Report 110

Linking subreport Timestamp fields 111

Adding customized formulas to a report (Crystal) 112

Creating a custom report 113

Statistics configuration

115

Creating custom formulas 116

Modifying custom formulas 119

Deleting a custom formula 119

Configuring historical statistics data collection 120

Configuring historical statistics collection on the NCC 121

Configuring real-time statistics collection 122

Report Creation Wizard

125

Starting Report Creation Wizard 126

Opening an existing report 126

Creating a simplified report 126

Creating an advanced report 133

Creating an integrated report 138

Saving a report 139

Previewing a report 139

Importing a report to Historical Reporting 140

Defining configuration settings 143

Defining selection criteria 145

Moving a field 146

Resizing an object 147

Adding a text field 147

Modifying object properties 148

Suppressing a report section 149

Adding a field to or removing a field from a report 150

Adding a formula to or removing a formula from a report 151

Sorting the direction of a group, field or formula 151

Sorting the order of a field or formula 152

Editing a Report Creation Wizard report in Historical Reporting 153

Viewing or modifying the object name in Crystal Reports 153

Customizing the Report Creation Wizard template logo 154

Applying template changes to existing reports 155