Avaya NN44400-710 Manual Do Utilizador

A slight delay occurs between the events in the contact center and the statistics that you 
see in the displays. The length of the delay depends on the refresh rate settings in the 
Real-time Statistics Multicast (RSM) component and on the application server. For more 
information about these settings and the effect they have on the real-time displays, see 
the Avaya Aura™ Contact Center Installation (NN44400-311). 

The refresh rate that you specify applies to both the private real-time displays and the 
site performance summary charts. 

•

Log on to Real-Time Reporting. See 

.

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Create a private real-time display. See 

In the left pane, under the server containing the display to customize, select the Private 
Tabular Displays folder.

Click the display name.

Click the Properties tab.

In the Refresh rate box, type the rate at which to refresh data in the real-time display. 

You can specify a minimum value of 0.5 seconds, or a number from 1 to 99 (seconds).

Click Submit to save your changes. 

You can select the font size for the column headings and the column data in your private 
real-time displays.

•

Log on to Real-Time Reporting. See 

.

•

Create a private display. See 

In the left pane, under the server containing the display to customize, click the Private 
Tabular Displays folder.