Avaya NN44400-710 Manual Do Utilizador
Real-time report customization
64
NN44400-710 Contact Center Performance Management
12 November 2010
4
In the Column width box, type the width of the column in characters.
Attention: You cannot make the column narrower than the column text. To shrink the column
to the exact width of the column heading text, type a low number of characters in the Column
width box (for example, type 5).
to the exact width of the column heading text, type a low number of characters in the Column
width box (for example, type 5).
5
Click Submit to save your changes.
6
Click Launch Display to start the real-time display and to view your changes.
--End--
Rearranging columns in a real-time display
You can rearrange the columns only of private displays. If you choose a public display,
you must first copy it and save it in your Private Tabular Displays folder before you can
customize the columns. See
you must first copy it and save it in your Private Tabular Displays folder before you can
customize the columns. See
.
You cannot move the Site, Filter, Skillset, or Application column headings. However,
you can choose the order in which they appear in the private network-consolidated
real-time displays.
you can choose the order in which they appear in the private network-consolidated
real-time displays.
Prerequisites
•
Log on to Real-Time Reporting. See
.
Procedure steps
Step
Action
1
In the left pane, under the server that contains the real-time display to customize, click
Private Tabular Displays.
Private Tabular Displays.
2
Click the private display to customize.
3
In the right pane, click the Columns tab.
4
Click the name of the column to move.
5
Click Move Left or Move Right to move the column heading to the desired position.
6
Click Submit to save your changes.
--End--
Changing the data collection mode of a real-time display
Specify the mode in which you want to view collected contact center data.