Avaya NN44400-120 Manual Do Utilizador

The Top bar appears at the top of the Agent Desktop window. The Top bar provides the 
system status and main controls to operate Agent Desktop. 

The agent status icon appears on the top left corner of the Agent Desktop Top bar. It 
shows the agent status, agent name, agent login ID, and agent dialable number.

The Top bar has the following icons:

Use the Terminal Action menu to perform the following tasks:

The work list window contains work items and control buttons corresponding to the work 
item. The controls and functions change depending on the information in the work list 
window. The top right corner of the work list window has work item controls. These 
controls are common to all work items on the work list. When a new contact arrives, 
Agent Desktop adds the new contact as a work item to the work list.

The following figure shows the work list windows and controls.

Terminal action

Access Emergency, Observe and 
Intrinsics controls

User preferences Access user preferences

Agent status

Select agent status

Help

Access help information

Observe

Used by supervisors or agent-supervisors to listen 
in on a contact–not supported on Offsite Agent

Emergency

Immediately connect with your supervisor in case of 
emergency.