Avaya NN44400-120 Manual Do Utilizador

In addition to the standard Agent Desktop toolbars and dialogs, Offsite Agent provides 
additional login and progress dialogs. These dialogs allow you to enter your access 
credentials to connect to the contact center and specify the remote telephone you are 
using for the session. The fields that are available for editing depend on the specific 
configuration that the Offsite Agent administrator has applied for your agent profile.

The first time you start Agent Desktop it displays the Choose Agent Desktop Mode 
dialog. You use this dialog to choose whether you are using Agent Desktop as an onsite 
or offsite agent. Agent Desktop stores this setting and does not prompt you for it again.

You use the Offsite Agent Logon dialog to enter your access credentials to connect to 
the contact center. This is a two-step process, requiring that you first validate your agent 
profile, and then accept or modify your offsite phone number. Your Offsite Agent 
administrator should provide you with your access details.

When Agent Desktop validates your log on credentials, the Offsite Agent Logon dialog 
displays your agent ID and default offsite phone number. You can edit the existing 
number or select other numbers depending on the permissions that the Offsite Agent