Avaya NN44400-120 Manual Do Utilizador
Preparing an offsite PC for Agent Desktop
24
NN44400-120 Offsite Agent User Guide
26 November 2010
Procedure steps
Step
Action
1
In Windows Explorer or Internet Explorer, enter the HTTP address (URL) provided by
your system administrator for Agent Desktop. The correct URL format is <Agent
Desktop servername>/agentdesktop.
your system administrator for Agent Desktop. The correct URL format is <Agent
Desktop servername>/agentdesktop.
2
Click Launch Agent Desktop.
3
Click Install.
--End--
Creating a shortcut to the Agent Desktop
Create a shortcut to the Agent Desktop to quickly access the application without
manually entering the URL.
manually entering the URL.
Procedure steps
Step
Action
1
Right click on your Windows Desktop and select New>Shortcut.
2
In the Type the location of the item field, paste or type the HTTP address (URL)
provided by your system administrator for AAAD.
provided by your system administrator for AAAD.
3
Click Next.
4
Enter a name for the shortcut in the Type a name for this shortcut field.
5
Click Finish.
--End--
Starting Agent Desktop
The Agent Desktop install creates a listing in the Windows Programs menu for access
to the Agent Desktop. You can optionally create your own desktop icon for Agent
Desktop.
to the Agent Desktop. You can optionally create your own desktop icon for Agent
Desktop.
Prerequisites
•
Ensure that the administrator has configured your Windows User ID in
Communication Control Toolkit and that you have a valid User ID, Password, and
Domain for use with Agent Desktop.
Communication Control Toolkit and that you have a valid User ID, Password, and
Domain for use with Agent Desktop.
•
Access your corporate network through your broadband connection.