Avaya NN44400-120 Manual Do Utilizador

Make a call using the Agent Desktop. When working in On Demand mode, if you make 
a call by using the Agent Desktop, it has the following results:

•

the Offsite Agent server makes a call to your offsite phone and bridges it to the 
phone number you want to call

•

you will show up on your supervisor’s Real Time Display, and on subsequent 
reports, as being on a DN call

•

you do not need to make yourself Not Ready

•

the contact center pays the call tariff

Ensure that you follow the correct steps based on the type of telephone number you 
want to call:

•

an external telephone number

•

an internal telephone number

Attention:  If you have an active customer call on your set, you cannot originate 
another call. If you want to consult with a supervisor or another agent, then you must 
use the conference feature. See 

.

On the action bar, click Originate Call.

Select Use Trunk Access Code and type the access code in the Use Trunk Access 
Code box and telephone number in the Destination Number box and click Initiate 
Contact.
OR
Type an internal telephone number in the 

 field and click Initiate 

Contact.

Click Release on the call work item when you complete the call.

End a call when you have finished speaking with the customer. If you require time to 
perform call wrap-up tasks before you accept another call, change your status to Not 
Ready.