Avaya NN44400-114 Manual Do Utilizador
NN44400-114 Contact Center Agent Desktop
2 December 2010
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Using your Agent Desktop
This chapter describes how to install and configure Avaya Aura™ Agent
Desktop.
Desktop.
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Installing the Agent Desktop
Install the Agent Desktop if you are starting the application for the first time or if
you are starting the application following installation of an upgrade or a patch.
you are starting the application following installation of an upgrade or a patch.
Prerequisites
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Ensure that the administrator has configured your Windows User ID in
Communication Control Toolkit (CCT) and that you have a valid user ID,
password, and domain to use with Agent Desktop.
Communication Control Toolkit (CCT) and that you have a valid user ID,
password, and domain to use with Agent Desktop.
Procedure steps
Step
Action
1
In Windows Explorer or Internet Explorer, type the HTTP address (URL)
provided by your system administrator. The URL format is <Contact Center
Multimedia servername>/agentdesktop. If you do not use Multimedia
provided by your system administrator. The URL format is <Contact Center
Multimedia servername>/agentdesktop. If you do not use Multimedia