Avaya NN44400-114 Manual Do Utilizador

On the Agent Desktop Top bar menu, click User Preferences, Audio 
Settings.

In the Audio Settings tab, in the Volume section, adjust the Playback slider 
to set the volume for all sound output through your computer speakers or 
headphones.

Select the Mute check box below the Playback slider to eliminate any sound 
output through your computer speakers or headphones.

Adjust the Record slider to set the recording volume of all sound transmitted 
through a microphone to your computer.

Select the Mute check box below the Record slider to eliminate any sound 
being sent to your computer through the microphone.

You can configure the audio playback and recording hardware if you are using 
your computer (softphone) to place and receive calls.

On the Agent Desktop Top bar menu, click User Preferences, Audio 
Settings.

In the Audio Settings tab, in the Audio Devices section, select the audio 
playback hardware on your local system from the Playback Device list.

Select the audio record hardware on your local system from the Record 
Device list.

Change your status to Ready when you are available to create or receive 
contacts.

When you change your status to Ready in a SIP-enabled Contact Center, your 
Contacts Presence status automatically changes to Available.