Avaya NN44400-114 Manual Do Utilizador

To change the text size, select the text and click the up arrow to increase the 
font size, or click the down arrow to decrease the font size. 

To perform a spell check, click the Check Spelling icon.

To add an attachment to the e-mail response, click Insert a file.

In the Agent Note box, type additional information about the contact or the 
customer. Only agents and supervisors can view the information in the Agent 
Note box.

Click Send.

Close the contact. If required, select a reason for closing the contact.

Create an e-mail message to send to a customer. 

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Ensure that you are assigned to an e-mail skillset.

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Ensure that you are not currently handling a contact.

On the Agent Desktop Action bar, click Initiate Email. 

In the text box, enter the e-mail address of the customer, and add additional 
Cc addresses as required.

Click Create Email.

In the Subject box, type the message subject.

In the body text box, type the message text. You can type text or use a 
template.

To insert a file, click Insert a file.

Select the appropriate skillset from the Skillset list.

In the Agent Note box, type information about the contact or the customer. 
Only agents and supervisors can view the information in the Agent Note box.

Click Send.