Avaya NN44400-114 Manual Do Utilizador

Use a template response that you previously created for responses to typical 
customer queries.

In the e-mail window, click Insert Template.

Navigate to the template folder.

Select the template file, and then click Open.

If necessary, edit the text in the body of the e-mail message.

Define a default attachment folder in which to store files to add as attachments 
to e-mail messages. You can add a file from the Shared Files folder that your 
administrator creates, or you can navigate to any other directory, folder, or 
subfolder on your computer and attach a file from there. You must save file 
attachments with UTF-8 encoding.

On the Top bar, click User Preferences.

Select the Preferences tab.

In the Default Attachment Location box, type the path to the folder containing 
the attachment, or click Change to change the current folder location.

Click Save.

You can add one or more file attachments to an e-mail message that you send 
to a customer.