Avaya NN44400-114 Manual Do Utilizador
Fax message
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NN44400-114 Contact Center Agent Desktop
2 December 2010
The fax message opens in the fax display panel.
--End--
Declining an incoming fax message
Decline an incoming fax message if you cannot handle the fax.
Procedure steps
Step
Action
1
On the Agent Desktop, select the new fax message work item and click
Reject.
Reject.
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Reviewing a fax message
Use the Agent Desktop
fax viewer to review a fax message.
Prerequisites
•
Ensure that you accepted a fax message and opened it in the fax viewer.
Procedure steps
Step
Action
1
On the Agent Desktop fax viewer, click Navigate to view all the pages of the
fax message.
fax message.
2
Click Rotation to rotate the fax message.
3
Click Zoom to magnify the fax message.
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Replying to a fax message
Reply to a fax message when a customer sends a fax message to the Contact
Center requesting a response. You reply to a fax message by sending an e-mail
message to a fax server. The fax server then sends a fax back to the customer.
Center requesting a response. You reply to a fax message by sending an e-mail
message to a fax server. The fax server then sends a fax back to the customer.