Avaya NN44400-114 Manual Do Utilizador
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NN44400-114 Contact Center Agent Desktop
2 December 2010
97
Short Message Service text message
4
Select the External tab if you want to transfer the SMS text message to outside
the Contact Center.
the Contact Center.
5
In the Agent Note box, type a brief note about the reason for the transfer.
6
Click Transfer.
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