NCR S26 Manual Do Utilizador

Support Services

E-16

System Support Log

–  What operating system and version are you using?

8. Depending on the kind of failure or error, the system analyst may ask you

to perform a system backup.

Software support contract agreements are available to support your local
operating system environment. Ask about these service products at the support
center.

To place a software support call, follow these steps:

1. Call the software support number you recorded under the heading “NCR

Support Phone Numbers” earlier in this appendix. Note that after-hours
calls are subject to an extended coverage charge.

2. Provide the following information to the support associate:

–  System/network handle
–  Brief description of symptoms, including any error messages or

numbers displayed

–  Your company name and address
–  Name and telephone number of the person NCR should contact about

the problem

3. A system analyst will return your call. Be prepared to provide the

following information:

–  Operating system version
–  Application module
–  Application/program version
–  The exact wording of the error message, including the number, if

applicable