HP iPAQ hx2490c Pocket PC FB101AA#B16 Folheto

HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack

Support Service Agreement, or applicable HP Customer Agreement, or Customer's purchase agreement

with HP.

2

Specifications

Table 1. Service features

Feature

Delivery specifications

Remote problem

diagnosis and support

Once the Customer has placed a service request via a designated HP support telephone

number, HP will work with the Customer during the coverage window to isolate the hardware

problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer.
Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic

remote support tools (where available) to access covered products, or HP may use other means
available to facilitate remote problem resolution. Where necessary, onsite assistance will be
provided by an authorized HP representative.
Regardless of the Customer's coverage window, problems with covered hardware can be
reported to the HP Global Solution Center via telephone or electronically, as locally available,

24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and
notify the local HP field office at the next coverage window. HP retains the right to determine
the final resolution of all reported problems. Onsite response times or call-to-repair times, as

applicable, for service requests submitted electronically or outside of the coverage window
may vary.

Onsite hardware support

For technical hardware issues that cannot, in HP's judgment, be resolved remotely, an HP
authorized representative will provide onsite technical support on covered hardware products
to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel®

Pentium® and Xeon® processor-based servers, and networking and storage products, HP may,
at its sole discretion, elect to replace such products in lieu of repairing them. Replacement
products are new or functionally equivalent to new in performance. Replaced products become
the property of HP.
In addition, HP may install available engineering improvements to help the Customer ensure
proper operation of the hardware products and maintain compatibility with HP-supplied

hardware replacement parts. At its sole discretion, HP may install any firmware updates that,
in the opinion of HP, are required to return the covered product to operating condition or to

maintain supportability by HP.

Parts and materials

HP will provide HP-supported parts and materials necessary to maintain the covered hardware
product in operating condition, including parts and materials for available and recommended

engineering improvements. Replacement parts are new or functionally equivalent to new in
performance. Replaced parts become the property of HP.

Coverage window

The coverage window specifies the time during which the described services are delivered

onsite or remotely.
Service requests received outside this coverage window will be logged the next day for which
the Customer has a service coverage window.
Coverage window options available for eligible products are specified in the service-level
options table.
All coverage windows are subject to local availability. Contact a local HP sales office for
detailed information on service availability.

Onsite response time for

hardware support

Onsite response time specifies the period of time that begins when the initial service request is

received and logged with HP and ends when the HP authorized representative arrives at the
Customer's site, if this time falls within the specified coverage window. Response times are
measured during the coverage window only and may be carried over to the next day for
which there exists a coverage window. All response times are subject to local availability.
Contact a local HP sales office for detailed information on service availability.