IBM 870 Manual Do Utilizador

Where to Get Help

The following information will help you quickly find the assistance you need.

 

  

    

         => Manual Process: Fax required information to  507-253-4553 (If problems and/or questions,

               call the CUoD administrator at 507-253-7019)

         => Electronic Process: Use Electronic Service Agent to automatically send required information  (Electronic

               Service Agent Users Guide is available at: http://publib.boulder.ibm.com/as400_sd/sdsadoc.html

            #1) Call your 

service provider

            #2) IBM service personnel can contact Level II hardware support, in Rochester, to reset the

                 appropriate capacity after the card has been replaced  (refreshed Activation/Enablement Codes )

            #1) Review appropriate sections in this Planning Guide

            #2) Contact  product offering support at   TCOD@US.IBM.COM

            #3) Work with Level II and/or Techline support in your  geography

            => Review appropriate sections in this Planning Guide and other available materials at the following

                 website: 

           => Work with account teams and/or marketing specialists in your Geography

You may directly contact the author of this Planning Guide if you have information that may be of assistance in
updating the guide or making it a more useful Planning Guide.

                           

          

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12/15/2003