Cognitive Solutions 5651624 Manual Do Utilizador

A798 Thermal Receipt Printer: User Guide 

 

A798-UG00001 Rev. A 

 

10/07

10/07    

 

A798-UG00001 Rev. A 

A798 Thermal Receipt Printer: User Guide

Chapter 4: Using the Printer

 27

A798 Thermal Receipt Printer: User Guide 

 

A798-UG00001 Rev. A 

 

10/07

10/07    

 

A798-UG00001 Rev. A 

A798 Thermal Receipt Printer: User Guide

Colored stripe on  

Paper is low 

Change the paper 

Chapter 3: Setting up the printer,  

the receipt 

 

 

“Load or change the receipt paper”  

 

 

 

(See page 12)

Receipt does not come  

Paper is jammed 

Open the receipt cover,  

out all the way 

 

inspect the knife, and clear  

 

 

any jammed paper

Printer starts to print, but   Paper is jammed 

Open the receipt cover,  

stops while the receipt is  

 

inspect the knife, and clear  

being printed 

 

any jammed paper

Receipt is not cut 

Paper is jammed 

Open the receipt cover,  

 

 

inspect the knife, and  

 

 

clear any jammed paper

Print is light or spotty 

Paper roll loaded  

Check that the paper  

Chapter 3: Setting up the printer, 

 

incorrectly 

is loaded properly 

“Load or change the receipt paper”  

 

 

 

(See page 12)

 

Thermal printhead is dirty 

Use recommended  

Chapter 5: Paper and Supplies,  

 

 

thermal receipt paper 

 “Ordering thermal paper” 

 

 

(See note below.) 

(See page 29)

 

Variations in paper 

Increase print density in  

Contact your authorized service 

 

 

“Set Hardware Options”  

representative or refer to Chaper 4:  

 

 

of printer Configuration  

Using the Printer, “Configuring the  

 

 

Menu to 110% or 120%  

printer”  

 

 

as needed 

USE CAUTION when changing  

 

 

 

settings (See page 20)

Vertical column of print  

This indicates a serious   

Stop using the printer 

Contact your authorized 

is missing 

condition with the printer 

 

service representative 

 

electronics 

 

 

One side of receipt is  

This indicates a serious  

Stop using the printer 

Contact your authorized  

missing 

condition with the printer  

 

service representative 

 

electronics 

Note:   If paper has been used which is not on the TPG recommend paper list, resulting in a dirty printhead, the printhead 

may require cleaning prior to switching back to TPG recommended paper. See Chapter 5 for a list. If non-
recommended paper is used over an extended period, attempting to clean the printhead will have little effect on print 
quality. 

 

Do not try to clean within the printer except as noted in the A798 Service Guide, Chapter 4: Cleaning and 
Maintenance.