Philips InfraCare infrared lamp HP3631 HP3631/01 Manual Do Utilizador

This chapter summarises the most common problems you could encounter with the appliance. If 

you are unable to solve the problem with the information below, contact the Consumer Care 

Centre in your country. 

Problem

Possible cause

Solution

The appliance 

does not go on.

The plug is 

not inserted into the 

wall socket properly.

Put the plug in the wall socket properly.

There is a power 

failure.

Connect another appliance to check if the power 

supply works.

The lamp is defective. Contact the Philips Consumer Care Centre.
The mains cord is 

damaged.

If the mains cord is damaged, you must have it 

replaced by Philips, a service centre authorised by 

Philips or similarly qualified persons in order to avoid 

a hazard.

Model

HP3631

Rated voltage (V) Hongkong/Singapore/Europe

220-230

Rated voltage (V) China/Korea

220

Rated voltage (V) Malaysia

240

Rated voltage (V) Taiwan

110

Rated frequency (Hz) Hongkong/Singapore/

Europe

50-60

Rated frequency (Hz) China/Malaysia

50

Rated frequency (Hz) Korea/Taiwan

60

Rated input (W)

300

Class

II

Classification

not classified

Ingress of water

IPX0

IR type

IR-A/B/C

Irradiance (W/m²)

approx. 900

Field dimensions (in cm²)

40x30

Battery type

LR54

Operation conditions

Temperature

from +10°C to +35°C

Relative humidity

from 30% to 90%

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