Avaya IP Office User and Administration CD Set 4.2 700459332 Manual Do Utilizador
Códigos do produto
700459332
Product Description
IP Office 4.2
IP Office 4.2
© 2009 AVAYA All rights reserved.
Page 211
Issue 18.s.- (22 May 2009)
Using Text To Speech (TTS) Facilities within a Call Flow
A Text To Speech (TTS) engine can be added to further enhance IP Office IVR capabilities; TTS facilities can
enhance the callers experience by allowing the system to read back to them any information that has been
extracted from a database. For example, in a Book Shop, the caller dials into the system and is asked for an
ISBN number of the book they require. The caller enters the ISBN through the telephone keypad and the
system locates the title of the book from the database. As well as finding the title, the system could also look
up the author of the book and whether there were any books in stock. By using TTS, the system could now
respond to the call:
enhance the callers experience by allowing the system to read back to them any information that has been
extracted from a database. For example, in a Book Shop, the caller dials into the system and is asked for an
ISBN number of the book they require. The caller enters the ISBN through the telephone keypad and the
system locates the title of the book from the database. As well as finding the title, the system could also look
up the author of the book and whether there were any books in stock. By using TTS, the system could now
respond to the call:
"The book, Lord Of The Rings, costing $6.99, written by J R R Tolkien is in stock".
The languages currently supported by the Avaya TTS engine are:
· Chinese (Mandarin)
· Dutch
· English (UK)
· English (US)
· French (Standard)
· German
· Japanese
· Italian
· Korean
· Norwegian
· Portuguese (Brazilian)
· Russian
· Spanish
· Spanish (Latin)
TTS Licensing
TTS is an optional licensed component of VoiceMail Pro, and adds a TTS resource pool for VoiceMail Pro to use
and release as required. TTS licenses are independent of VoiceMail Pro licenses. If a system integrator wants
to use a different TTS language set from those supplied by Avaya this can be done by using the 3rd party TTS
license instead of the Avaya language TTS. Both license types are based on a concurrent usage model
and release as required. TTS licenses are independent of VoiceMail Pro licenses. If a system integrator wants
to use a different TTS language set from those supplied by Avaya this can be done by using the 3rd party TTS
license instead of the Avaya language TTS. Both license types are based on a concurrent usage model
Visual Basic (VB) Scripting
The VoiceMail Pro call flow programming interface has been extended to allow an administrator to provide
Visual Basic (VB) scripted logic that can be interpreted by the VoiceMail Pro server. This ability allows system
administrators to program the voice system via VB Scripts thus providing additional choice and flexibility in
providing IVR applications. The VB script action contains a VB-Scripting parser (Syntax checker) to ensure the
legitimacy of the administrator derived VB Script before it's incorporation. Each VB script action used within a
call flow can contain a maximum of 10,000 characters; however a call flow may contain multiple VB script
actions within it.
Visual Basic (VB) scripted logic that can be interpreted by the VoiceMail Pro server. This ability allows system
administrators to program the voice system via VB Scripts thus providing additional choice and flexibility in
providing IVR applications. The VB script action contains a VB-Scripting parser (Syntax checker) to ensure the
legitimacy of the administrator derived VB Script before it's incorporation. Each VB script action used within a
call flow can contain a maximum of 10,000 characters; however a call flow may contain multiple VB script
actions within it.
VB Scripting on IP Office VoiceMail Pro is an optional licensed component.