Avaya IP Office User and Administration CD Set 4.2 700459332 Manual Do Utilizador

Product Description
IP Office 4.2

© 2009 AVAYA All rights reserved.

Page 245

Issue 18.s.- (22 May 2009)

The client application consists of a secure thin client web browser session to the IP Office Customer Call
Reporter server that will provide the Supervisor or Agent with a complete view of the Call Center. 

The following web browsers will be supported as thin clients on a Windows OS:

· Microsoft Internet Explorer 7 and above. Internet Explorer 8 recommended. 

· Mozilla Firefox, version 3.0 and above.

· Windows Safari 3.1 and above.

The database has been designed to provide a simple table schema. The database is a Microsoft SQL Server
2005 instance and the IP Office Customer Call Reporter will be packaged with the Microsoft SQL Server 2005
Express edition. It is recommended that any call center that predicts high call usage should understand the
imposed limitations of Microsoft SQL 2005 Express edition and consider using the full version of Microsoft SQL
2005. Microsoft SQL 2000 and 2008 are not supported. 

The database is a “pre-requisite” that must be installed prior to the IP Office Customer Call Reporter install.
During installation the default location for the installation of the database is on the local drive. This can be
changed to a remote location on the network. If an existing database is to be used then the option for this to
exist on a remote server also applies.