Netgear DG834PN Guia De Referência

TM

Troubleshooting

7-3

— When connecting the router’s Internet ADSL port, use the cable that was supplied with the 

DG834PN. 

If you are unable to access the router’s Web Configuration interface from a computer on your local 
network, check the following:

•

If you are using an Ethernet-connected computer, check the Ethernet connection between the 
computer and the router as described in the previous section.

•

Make sure your computer’s IP address is on the same subnet as the router. If you are using the 
recommended addressing scheme, your computer’s address should be in the range of 
192.168.0.2 to 192.168.0.254. Follow the instructions in 

 to configure your computer.

•

If your router’s IP address was changed and you do not know the current IP address, clear the 
router’s configuration to factory defaults. This will set the router’s IP address to 192.168.0.1. 
This procedure is explained in 

•

Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet 
Explorer, click Refresh to be sure the Java applet is loaded.

•

Try quitting the browser and launching it again.

•

Make sure you are using the correct login information. The factory default login name is 
admin and the password is password. Make sure that CAPS LOCK is off when entering this 
information.

If the router does not save changes you have made in the Web Configuration Interface, check the 
following:

•

When entering configuration settings, be sure to click the APPLY button before moving to 
another menu or tab, or your changes are lost. 

•

Click the Refresh or Reload button in the Web browser. The changes may have occurred, but 
the Web browser may be caching the old configuration.

Note: If your computer’s IP address is shown as 169.254.x.x, recent versions of 

Windows and MacOS will generate and assign an IP address if the computer 
cannot reach a DHCP server. These auto-generated addresses are in the range 
of 169.254.x.x. If your IP address is in this range, check the connection from 
the computer to the router and reboot your computer.