ZyXEL p-2602r-d1a Manual Do Utilizador

P-2602R/RL-DxA Series User’s Guide

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Chapter 24 Troubleshooting

Table 96   Troubleshooting the WAN

The DSL light is 

off.

Check the telephone wire and connections between the ZyXEL Device DSL port 

and the wall jack.

Make sure that the telephone company has checked your phone line and set it up 

for DSL service.

Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to  

.

I cannot get a 

WAN IP address 

from the ISP. (The 

INTERNET light is 

red.)

The ISP provides the WAN IP address after authenticating you. Authentication 

may be through the user name and password, the MAC address or the host name.

The username and password apply to PPPoE and PPPoA encapsulation only. 

Make sure that you have entered the correct Service Type, User Name and 

Password (be sure to use the correct casing). Refer to 

.

I cannot access 

the Internet.

Make sure the ZyXEL Device is turned on and connected to the network.
Verify your WAN settings. Refer to 

.

Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on. 

The Internet 

connection 

disconnects.

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer 

to 

.

Contact your ISP.