ZyXEL p-660r-t1 v2 Manual Do Utilizador

P-660R-Tx v2 Series User’s Guide

Chapter 13 Troubleshooting

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Table 39   Troubleshooting the WAN Interface

I cannot get a 

WAN IP address 

from the ISP.

The ISP provides the WAN IP address after authenticating you. Authentication 

may be through the user name and password, the MAC address or the host name.

The username and password apply to PPPoE and PPPoA encapsulation only. 

Make sure that you have entered the correct Service Type, User Name and 

Password (be sure to use the correct case). Refer to 

 (web 

configurator).

Table 40   Troubleshooting Internet Access 

I cannot access 

the Internet.

Make sure the ZyXEL Device is turned on and connected to the network.
If the DSL LED is off, refer to 

Verify your WAN settings. Refer to the chapter on WAN setup (web configurator).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. 

Internet 

connection 

disconnects.

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to 

 (web configurator). 

Table 41   Troubleshooting Remote Management

I cannot remotely 

manage the ZyXEL 

Device from the 

LAN or WAN.

Refer to 

 in 

 for scenarios when 

remote management may not be possible. 

Use the ZyXEL Device’s WAN IP address when configuring from the WAN. 
Use the ZyXEL Device’s LAN IP address when configuring from the LAN.

Refer to  for instructions on checking your LAN connection.

Refer to 

 for instructions on checking your WAN 

connection.

See also