ZyXEL g-2000 plusv2 Guia Do Utilizador

ZyXEL G-2000 Plus v2 User’s Guide

364

Chapter 37 Troubleshooting

Table 130   Troubleshooting the Password

I cannot access the 

ZyXEL device.

The Password and Username fields are case-sensitive. Make sure that you enter the 

correct password and username using the proper casing.
Use the RESET button on the top panel of the ZyXEL device to restore the factory 

default configuration file (hold this button in for about 10 seconds or until the link light 

turns red). This will restore all of the factory defaults including the password. 

Table 131   Troubleshooting Telnet

I cannot access the 

ZyXEL device 

through Telnet. 

Refer to the Problems with the Ethernet Interface section for instructions on checking 

your Ethernet connection.

Table 132   Troubleshooting the WLAN Interface

Cannot access the 

ZyXEL device from 

the WLAN.

Make sure the link light on the ZyXEL device is on. 
Check that both the ZyXEL device and your wireless station are using the same 

security settings. Refer to 

 to confirm your 

settings.

I cannot ping any 

computer on the 

WLAN.

Make sure the link light on the ZyXEL device is on.  
Make sure the wireless adapter on the wireless station(s) is working properly.
Check that both the ZyXEL device and wireless station(s) are using the same  

Name(SSID), channel and WEP keys (if WEP encryption is activated).