Vodavi ip-7008d Guia Do Utilizador

  

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December, 2005  

 

Vodavi Telenium

Product Guide 

 

mobility ▪ presence ▪ collaboration ▪ convergence 

 

Incoming calls to ezAttendant are displayed in the Queue window with Caller ID and queue time. 

When answered, the call information is shown in the Active Call window with additional 

information from comparison to the ezAttendant Phone Book database. ezAttendant can run in 
the background, while other Windows applications are used. When a call is received while 

“minimized”, ezAttendant delivers the call in a pop-up window so the attendant may answer and 

activate the ezAttendant screen by with a mouse click. 

 

Transferring the call can be as simple as 'clicking' a button in the Station window or, entering a 

station number or name in the search box. Matches to the search entry displays detail from the 
Internal User Phone Book database and status from the Telenium

IP 

in the Information window. 

The Schedule window displays schedule information for the station from a public MS Outlook 

database and any active Text Message is displayed in the System Text Message window. 

Selecting the arrow button places a call to the selected user for transfer. 

 

On screen buttons give easy access to commonly needed Attendant features such as Park, 
Paging, Camp on, Forward, Hold, Conference, etc. ezAttendant affords access through the 

TeleniumIP to send SMS (Short Message Service) messages to other system users with an LCD 

multi-button phone, Nomad

SP

 Phone or ezAttendant. The ezAttendant user can select recipients 

from the ezAttendant databases (Phone Book, Log View or System Speed Dial) or, with the 

Keypad popup window, dial a number for ad-hoc calling. 

 
 

ezAttendant maintains a database of External contacts which is accessed in the Station window 

Phone Book View. Entries in the Phone Book can be added, edited, search and used to place 

calls. The Phone Book is stored as either an MS Access file and is linked to the user Outlook, 

Goldmine or ACT! database using the import/export Tool. 

 
ezAttendant monitors and can log all external call activity of the Telenium

IP

 as well as internal 

calls to/from the ezAttendant. This Log is shown in the Station window as the Log View in place 

of the Station Field or Phone Book View. As with other ezAttendant databases, entries can be 

searched and used to place calls. 

 
Benefits 

Through the use of ezAttendant with Centralized Attendant service, Mabel’s Labels is able to 

provide a higher degree of customer satisfaction than they could if they had three attendant 

positions in three locations. With a single point of contact for all call activity, the attendant is able 

to “see” the status of all users on the network, thus assisting the calling party with routing the 

call to an alternate person if the party requested is unavailable.  
 

With one attendant, costs are contained by not having to staff the additional sites with multiple 

administrative personnel. The entire networked location can be covered using the existing staff. 

 

 

Take full advantage of today’s technology by using  

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