Ricoh 3035 Guia De Utilização

Troubleshooting

120

Cannot connect to the Scan-
Router delivery software.

The ScanRouter delivery soft-
ware may not be supported by 
the machine.

Update to the latest version of 
the ScanRouter delivery soft-
ware.

Cannot access the machine us-
ing ScanRouter EX Profes-
sional V2.

ScanRouter EX Professional V2 does not support user authen-
tication.

Cannot log off when using the 
copying or scanner functions.

The original has not been 
scanned completely.

When the original has been 
scanned completely, press [#],
remove the original, and then 
log off.

 does not appear on 

the fax or scanner screen for 
specifying destinations.

 is set to [On] in [Restrict

 in [Extended 

, so only the user ad-

ministrator can register desti-
nations in the address book.

Registration must be done by 
the user administrator.

Stored files do not appear.

User authentication may have 
been disabled while [All Users]
is not specified.

Re-enable user authentication, 
and then enable [All Users] for 
the files that did not appear. 
For details about enabling [All
Users]

, see p.20 “Specifying 

Access Permission for Stored 
Files”.

Destinations specified using 
the machine do not appear.

User authentication may have 
been disabled while [All Users]
is not specified.

Re-enable user authentication, 
and then enable [All Users] for 
the destinations that did not 
appear.

For details about enabling [All
Users]

, see p.29 “Protecting the 

Address Book”.

Cannot print when user au-
thentication has been speci-
fied.

User authentication may not 
be specified in the printer 
driver.

Specify user authentication in 
the printer driver.

For details, see the printer 
driver Help.

If you try to interrupt a job 
while copying or scanning, an 
authentication screen ap-
pears.

With this machine, you can 
log off while copying or scan-
ning. If you try to interrupt 
copying or scanning after log-
ging off, an authentication 
screen appears.

Only the user who executed a 
copying or scanning job can 
interrupt it.Wait until the job 
has completed or consult an 
administrator or the user who 
executed the job.

Cannot register entries in [Pro-
gram No.10]

 for program regis-

tration in the copier or printer 
function.

If “Change Initial Mode” is set 
to [Program No.10] in [General 
Features]

 in [Copier / Document 

, entries can be 

registered in [Program No.10]
only by the machine adminis-
trator.

The machine administrator 
must carry out the registra-
tion.