Intermec ck31g Guia Do Utilizador
Chapter 5 — Troubleshooting and Maintaining the CK31G
90
CK31G Handheld Computer User’s Manual
Problems While Configuring 802.1x Security (continued)
Problem
Solution
A network connection icon appears in
the status bar, but it disappears.
the status bar, but it disappears.
The CK31G may not be communicating with the access point
that you want it to communicate with. Make sure that the
network name on the CK31G is the same as the network name
of the access point that you are trying to communicate with.
The default network name is “INTERMEC.”
that you want it to communicate with. Make sure that the
network name on the CK31G is the same as the network name
of the access point that you are trying to communicate with.
The default network name is “INTERMEC.”
The access point that you are trying to communicate with may
not be communicating with the server. Make sure your access
point is turned on, properly configured, and has 802.1x security
enabled.
not be communicating with the server. Make sure your access
point is turned on, properly configured, and has 802.1x security
enabled.
The CK31G indicates that it is not
authenticated.
authenticated.
Make sure that:
• The User Name and Password parameters on your CK31G
match the user name and password on your authentication
server. You may need to re-enter the password on both your
CK31G and the authentication server.
server. You may need to re-enter the password on both your
CK31G and the authentication server.
• On your authentication server, the user and group are
allowed and the group policy is allowed to log in to the
server. For help, see the documentation that shipped with
your authentication server software.
server. For help, see the documentation that shipped with
your authentication server software.
• The IP address and secret key for your access point must
match the IP address and secret key on your authentication
server. You may need to re-enter the IP address and secret
key on both your access point and authentication server.
server. You may need to re-enter the IP address and secret
key on both your access point and authentication server.
• Your authentication server is active and that it can
communicate with your access point. You can use the PING
utility to determine communications. Go to Start >
Programs > Intermec Diagnostics > System >
Ping Utility.
utility to determine communications. Go to Start >
Programs > Intermec Diagnostics > System >
Ping Utility.
• The authentication server software is running on the server
PC.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
points in a network, with different
SSIDs, and the connection fails.
The CK31G does not save WEP key values when you change
the SSID. Re-enter the WEP key value after you change the
SSID and save your changes. You should now be able to
connect to the different access points.
the SSID. Re-enter the WEP key value after you change the
SSID and save your changes. You should now be able to
connect to the different access points.
You receive a message saying “The
server certificate has expired or your
system date is incorrect” after you cold
boot the CK31G.
server certificate has expired or your
system date is incorrect” after you cold
boot the CK31G.
The date and time on the CK31G are not saved through a cold
boot. You need to re-enter the date and time and then save your
changes..
boot. You need to re-enter the date and time and then save your
changes..