Citel 6000 Guia Da Instalação

EXTender 6000 Quick Installation Guide

 

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5. Press 

the 

Èkey to enable ringing (yes) on incoming analog calls. 

6. Press 

the 

Åkey to accept changes and go back to the Configuration Menu. 

7. Press 

the 

Èkey to the Save option. Press Enter. 

The MSB (Make Set Busy) key sends a command from the Gateway to the PBX. This command is used 
to log agents out of the ACD queue in the event of an abnormal disconnect. This prevents ACD agents 
from receiving calls during a network outage. The MSB function is programmed to represent a button on 
the telephone which will be pressed in the event of an abnormal disconnect. In an ACD agent application, 
this key should be programmed as the Unavailable Key. In a non-ACD application, this key should be 
programmed as the Hold/DND or Hold/Quick Forward Key. 
 
Procedure 
 
1.  Go to any Port menu using the following path as an example: 
 

Path: Remote>Configuration->Port->Ports_1-8->Port_1 
 
The following menu appears: 

 

2. Press 

the 

↓ key to scroll down to the MSB key parameter. 

3.  Enter the location of the MSB key on the ADIX telephone. 
4. Press 

the 

← key to accept changes and go back to the Configuration Menu. 

5. Press 

the 

← key to the Save option. Press Enter. 

The Call Suspend feature allows the telecom manager to reduce communication costs by bringing down 
the ISDN/IP connection when all phones are inactive for a configurable period of time. When the line is 
disconnected the phones indicate that they are in the Call Suspend mode. Whenever a user goes off-
hook or an incoming call occurs, the ISDN/IP connection is brought back up and all phones are taken out 
of Call Suspend mode. 
 
The Call Suspend feature operates with the assumption that if the ISDN connection is brought down, it is 
possible to get busy signals from the ISDN/IP network preventing the EXTenders to communicate and 
causing an interruption of telephone service to the branch office. This assumption leads to setting the Call 
Suspend timer to a value that does not allow the ISDN/IP connection to go down during normal business 
hours. 
 
The expected usage pattern for the ISDN/IP connection is that at the beginning of the business day, the 
phones are brought out of Call Suspend mode bringing up the IDSN/IP connection when the first user 
either goes off-hook or an incoming call arrives. The ISDN/IP connection remains up for the remainder of 
the business day because all phones are not idle longer than the Call Suspend timeout value. At the end