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15 Problem Solving 
150
Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 System Administration Guide
When the machine is not found from client computers
Cause
Confirmation Method
Action
The transport protocol is 
different between the client 
and the machine.
When selecting [Searching 
as another computer] ([Start] 
> [Find] > [Computer]) on the 
client, the machine can be 
found. When opening the 
network computer to search 
for the machine, it cannot be 
found.
Match the SMB transport 
protocol between the 
machine and each client.
Multiple master browsers 
exist.
Same as the previous 
Confirmation Method
When multiple clients are in 
the same workgroup, set the 
[Auto Master Mode] item in 
the SMB setting file 
[config.txt] to OFF, then 
switch the power off and on. 
(Only the System 
Administrator)
The network (subnet) is 
invalid.
Same as the previous 
Confirmation Method
Set up the machine and client 
computers in the same 
networks.
Host name search does not 
function correctly 
(with TCP/IP).
Use the PING command, and 
check that a response is 
returned when specifying the 
IP address of the machine, 
and that no response is 
returned when specifying the 
host name.
Check the WINS 1st server, 
WINS 2nd server, and subnet 
mask items in the SMB 
setting file [config.txt], and 
also check the WINS, DNS, 
and LMHOST contents in the 
client. (Only the System 
Administrator)
The host name specified for 
the machine is already 
defined for a different 
machine.
Check if the host name is 
duplicated in the SMB status 
information of the System 
Settings List.
Take one of the following 
actions.
1. Change the host name to a 
different name in the SMB 
setting file [Config.txt].
2. Use CentreWare Internet 
Services to change the 
host name to a different 
name.
3. Reset the machine 
settings to the initial 
values. (Only the System 
Administrator)