Avaya 302a Cartão De Referência Rápida

Issue 3

June 1999

Console Operations 

15

Basic Operation 

Split Swap allows the attendant to alternate between active and split calls. This 
operation may be useful when the attendant may need to transfer a call, but first 
must talk with each party before completing the transfer. This operation is done 
using the 

SPLIT SWAP

 button.

!

‘‘Transfer’’ on page 34

To use the Split Swap feature, perform the following:

1. While active on a call, press the 

START

 button.

■

You hear a dial tone.

■

The Split lamp goes on.

2. Dial the number for the person to whom you may transfer the call.

■

You hear a ringback tone.

■

The display shows the number you are calling.

3. After the person answers, press the 

SPLIT SWAP

 button to alternate between 

the original call and the new call.

■

The Split Swap

lamp goes on and stays on as long as you alternate 

between calls.

4. Use one of the following steps (a, b, c, or d) to complete the call.

a. To set up a 3-way connection, press the 

SPLIT

 button.

■

You and the other two callers are connected.

■

The Split lamp goes on.

■

The display shows a conference call in progress.

■

The Split Swap

lamp goes off and the button can no longer be 

used for this call.

To drop out of the 3-way connection, press the 

RELEASE

 button.

■

You are disconnected from the call.

■

The Split lamp goes off.

■

The call appearance lamp goes off.

■

The display goes blank.

■

The Position Available lamp goes on.

230890_3.bk  Page 15  Tuesday, April 20, 1999  12:57 PM