Avaya 4624 Guia Do Utilizador
Release
Issue 1 July 2001
5-15
NOTE:
Your phone display may allow you to use softkeys to add special functions
such as a pause, a mark or a wait into your AD number. If so, they can be
accessed during programming via the Menu button and inserted into the
number being programmed.
such as a pause, a mark or a wait into your AD number. If so, they can be
accessed during programming via the Menu button and inserted into the
number being programmed.
6. Press the # button to save the number or code.
A three-beep confirmation tone indicates the AD number has been stored
and the message "Number saved" displays for one second; then the
message "Change label? Yes=1 No=2" displays.
and the message "Number saved" displays for one second; then the
message "Change label? Yes=1 No=2" displays.
7. Choose one of the following options:
8. Use the dial pad to enter a label of up to five characters. Pressing a dial
pad key once enters the first letter associated with that key; to enter a
different letter on that key, press the key repeatedly until the desired letter
appears on the display. When the next letter you want for the label is on the
same dial pad key, press * to advance to the next space. For example, to
program the label "TED," press 8 (T), then 3 twice (E), then *, then 3 once
(D).
different letter on that key, press the key repeatedly until the desired letter
appears on the display. When the next letter you want for the label is on the
same dial pad key, press * to advance to the next space. For example, to
program the label "TED," press 8 (T), then 3 twice (E), then *, then 3 once
(D).
9. Press the # button to save the label.
A three-beep confirmation tone indicates the AD label has been stored.
Three messages display in succession: "Label saved" displays for one
second; followed by "Hang up to update display" for two seconds, then
"Press button to program" displays.
Three messages display in succession: "Label saved" displays for one
second; followed by "Hang up to update display" for two seconds, then
"Press button to program" displays.
10. To end programming, hang up by pressing the Spkr button or lifting and
replacing the handset.
11. Repeat Steps 1 through 10 to program additional AD buttons and labels.
Release
The Release feature allows an agent on an ACD (Automated Call Dialing) call to
be released from that call. This feature is used in conjunction with other ACD
features.
be released from that call. This feature is used in conjunction with other ACD
features.
If you want to
Then
Change the label for the softkey
Press 1. The message "Enter
label" displays. Proceed to Step
8.
label" displays. Proceed to Step
8.
Keep the existing label
Press 2. The message "Press
button to program" displays.
Proceed to Step 10.
button to program" displays.
Proceed to Step 10.