Avaya merlin ii Guia Do Utilizador

Changing the Current Settings

You may need to change one or more of the current settings for the
MERLIN 11 Attendant if, for example, your business hours change or you

need to reset the clock for daylight saving time. You can make these changes
from a Touch-Tone telephone on-site or from a remote location, provided you

use the proper authorized caller code.

When you program a feature correctly, you hear a two-beep confirmation

tone. You hear a three-beep error tone when you enter a command
incorrectly.

All programming for the MERLIN 11 Attendant should be done from a single-
line Touch-Tone phone. However, if you are programming from a multiline

phone (such as a MERLIN 11 system voice terminal) that is connected to the
MERLIN II system control unit, you must enter an additional pound (#) sign
each time a pound (#) sign appears in a programming command.

Table 2-1 shows you where to find the appropriate information in this section.

In case of

Refer to

Office closings and holidays

“Changing Your Business Days”

Unexpected closings and extended

“Changing Business Hours for

business hours

Early/Late Closings”

daylight savings time

“Changing the Clock for Daylight

Saving Time”

A change in business hours

“Changing Your Business Hours”

A new announcement

“Changing Your Recorded

Announcements”

A  change in the number of times an

“Changing Call Processing Options”

incoming call rings before the

MERLIN II Attendant picks up

A change in the length of a

“Erasing Announcements and

recorded announcement or all new

Reallocating Announcement Times 

n

recorded announcements

A new authorized caller code

“Changing the Authorized Caller

Code”

A change in how the MERLIN II

“Changing the Routing Plan”

Attendant handles incoming calls

Resetting the day, date, and time

“Setting the Current Day, Date, and

Time”

.

Changing the Current Settings  2-1