Avaya 1224 Guia Do Utilizador
lines
SPIRIT
System
System
control unit
Receptionist
S P I R I T
Attendant
Call Transfer
Another option is to have the night announcement simply provide your
company’s normal operating hours and disconnect without giving callers the
opportunity to dial a route. Customers can dial an extension number while
this announcement is playing.
company’s normal operating hours and disconnect without giving callers the
opportunity to dial a route. Customers can dial an extension number while
this announcement is playing.
Central
office
Central
Office
l i n e s
SPIRIT
System
control unit
Receptionist
SPIRIT
Overflow
Attendant
SPIRIT Attendant Is Immediate Call
Handler - Calls ring immediately
at the SPIRIT Attendant If not
Handler - Calls ring immediately
at the SPIRIT Attendant If not
-
answered within a specified number of
rings, calls will ring
at the receptionist.
rings, calls will ring
at the receptionist.
SPIRIT Attendant is backup Call
Handler - Calls ring Immediately
at the reoeptionist If the receptionist
does not answer within a preset number
of rings, the SPIRIT Attendant answers
the call.
Handler - Calls ring Immediately
at the reoeptionist If the receptionist
does not answer within a preset number
of rings, the SPIRIT Attendant answers
the call.
FIGURE 1-1 Immediate and Backup Call Handling.
In the SPIRIT system, all calls handled by the SPIRIT Attendant are blind
transfers. In a blind transfer, the SPIRIT system
control unit
monitors the call
after the SPIRIT Attendant transfers the caller to the route or extension number
dialed. If the extension number is invalid, the call is transferred to the
dialed. If the extension number is invalid, the call is transferred to the
receptionist. If the call is unanswered after a specified number of rings, the call
returns to the SPIRIT Attendant and the caller can choose another route or
extension, such as the receptionist.
returns to the SPIRIT Attendant and the caller can choose another route or
extension, such as the receptionist.
1-4
The SPIRIT Attendant