Avaya 1224 Guia Do Utilizador

The routing plan determines how your SPIRIT Attendant handles incoming calls,
including where and when calls are transferred. You must establish separate
routing plans for both your day announcement and night announcement, if
applicable.

To change the routing plan, you must identify the business function of each route
number (such as sales, customer service, accounting) and the route

(0 through 

the caller dials to reach an extension.

To minimize dialing errors, a maximum of five routes is

recommended. Route 0 is reserved for the receptionist.

Once you have established the route numbers and functions, you need to identify
how the SPIRIT Attendant processes calls. Your choices are:

● 

Calls that are answered by the SPIRIT Attendant are transferred to the route

or extension number dialed by the caller.

— If the number is busy, the call is returned to the SPIRIT Attendant.

— If the number is an invalid route, it is transferred to the receptionist.

— If the number is an invalid extension, and the first digit does not match the

first digit of any valid extension, the Attendant treats the first digit as a
route request and ignores the second digit. If the first digit of the invalid
number matches a valid extension, the Attendant will transfer the call to
route 0. For example, if the lowest extension is set to 10 and the highest
extension is set to 17, the number 19 will be sent to route 0, and the
number 22 will be interpreted as route 2.

— If the number is a valid extension, but there is no telephone installed, the

calling party will be placed on hold indefinitely. The call must be released

from hold manually.

To prevent this on SPIRIT 1224/2448 systems, all unused station ports
should have call forwarding activated to forward the call to the
receptionist. If the customer has a 48-button adjunct installed, its station
port should also be forwarded.

 ● 

Disconnect

Generally used with the night announcement when a business is closed.
Callers on lines answered by the SPIRIT Attendant hear the night
announcement but are not allowed to enter a route number. This transfer
code should be programmed for route 0, so that after the announcement

plays, calls are disconnected automatically without requiring an entry from
the caller. However, callers may be allowed to enter valid extension numbers
before being disconnected.

For example, callers who call the ABC Company after business hours hear
this night announcement:

Changing the Current Settings