Avaya 1224 Guia Do Utilizador

The SPIRIT Attendant answers incoming calls on designated lines with a
prerecorded message and directs the calls to the appropriate extension in your
SPIRIT Communications System. The SPIRIT Attendant can help your business
by answering calls immediately or after a delay to assist a busy receptionist. It
can also answer calls when your company is closed for holidays and weekends,
and after normal business hours.

To avoid confusion between a human attendant and the

SPIRIT Attendant, this document refers to the human attendant as the
receptionist.

A prerecorded announcement can provide callers with information on how to
reach certain departments or people within your company. Generally, a list of
one-digit numbers, known as routes, is provided so that callers can dial the

department they need with the touch of a button. If appropriate, the
announcement can also give callers the option to enter extension numbers to

reach employees directly.

For example, during normal business hours a car dealership directs customer
calls to the SPIRIT Attendant so that callers hear the day announcement, which
offers the following options:

In the above example, the numbers 1, 2, 3, and 0 are routes. To
minimize errors, you should provide no more than five routes.

After the car dealership closes, calls are answered immediately by the SPIRIT
Attendant and the night announcement plays:

If a caller does not enter a route or extension number because he or she is calling
from a rotary phone or does not know the extension number, the call is
automatically directed to the receptionist after a specified number of seconds (2

Options” described in Section 2, “Changing the Current Settings.”

Callers using Touch-Tone phones can also bypass the announcement by dialing

the route or extension they want at any time during the message. Their calls are
transferred immediately to the route or extension number they have selected.

The SPIRIT Attendant