eMachines EL1320 Guia Do Utilizador

Chapter 3: Troubleshooting

36

•

Try another telephone line (either a 

different telephone number in your 

house or a telephone line at a different 

location). If you can connect on this line, 

call your telephone service.

•

Try connecting with the modem at a 

lower connection speed. If reducing the 

connect speed lets you connect, call your 

telephone service. The telephone line 

may be too noisy.

You cannot connect to the Internet

•

The ISP may be having technical 

difficulties. Contact your ISP for technical 

support.

•

See if the modem works with a different 

communications program. The problem 

may be with just one program.

•

Review the troubleshooting information 

under 

Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data 

transfer rates over public telephone lines to 

53K. Other factors, such as line noise, 

telephone service provider equipment, or ISP 

limitations, may lower the speed even further.
If your computer has a v.90 modem, the speed 

at which you can upload (send) data is limited 

to 33.6K. If your computer has a v.92 modem, 

the speed at which you can upload data is 

limited to 48K. Your ISP may not support 48K 

uploads.

Your fax communications program only sends 

and receives faxes at 14,400 bps when you 

have a 56K modem

•

Current fax technology only supports a 

maximum send and receive rate of 

14,400 bps.

MU0000000_eM_ENG_V09A3.book  Page 36  Wednesday, August 19, 2009  5:06 PM