GFI MailDefense Suite, 50-99u, 1Y, SMA RNW MEMSECMCREN50-99-1Y Manual Do Utilizador
Códigos do produto
MEMSECMCREN50-99-1Y
46
GFI MailSecurity 2011
Troubleshooting
Solution
If any legitimate emails are moved to the failedmails folder, these can
be manually re-processed for delivery. For more information how to do
this in various environments refer to:
be manually re-processed for delivery. For more information how to do
this in various environments refer to:
GFI MailSecurity returns the
following error:
following error:
“The file was blocked by the
attachment filtering module at file
type checking stage. The
attachment claimed to be a <filetype
1> which is identified as being an
attachment in category <filetype 1>.
The file was detected to belong to
the category <filetype 2>.
attachment filtering module at file
type checking stage. The
attachment claimed to be a <filetype
1> which is identified as being an
attachment in category <filetype 1>.
The file was detected to belong to
the category <filetype 2>.
”
Cause
An attached file is detected as being a file with multiple file-types.
Solution
For information how to resolve this issue refer to:
NOTE: The solution to this issue requires changes in the Windows
Registry. It is important to follow the steps described in the solution with
attention as incorrect configuration can cause serious, system-wide
problems.
Registry. It is important to follow the steps described in the solution with
attention as incorrect configuration can cause serious, system-wide
problems.
12.5 Request technical support
If you have referred to this manual and our Knowledge Base articles, and you still cannot
solve issues with the software, contact the GFI Technical Support team by filling in an online
support request form or by phone.
solve issues with the software, contact the GFI Technical Support team by filling in an online
support request form or by phone.
Online: Fill out the support request form on:
. Follow the instructions on this page
closely to submit your support request.
Phone: To obtain the correct technical support phone number for your region visit:
NOTE: Before you contact our Technical Support team, have your Customer ID available.
Your Customer ID is the online account number that is assigned to you when you first
register your license keys in our Customer Area at:
Your Customer ID is the online account number that is assigned to you when you first
register your license keys in our Customer Area at:
We will answer your query within 24 hours or less, depending on your time zone.
12.6 Build notifications
We strongly suggest that you subscribe to our build notifications list. This way, you will be
immediately notified about new product builds. To subscribe to our build notifications, visit:
immediately notified about new product builds. To subscribe to our build notifications, visit: