Canon XC15 Manual

151

Troubleshooting

                                       

List of Messages

Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical 
order. Note that for some messages, an indication of the recording media involved (

 or 8) may appear above 

the message itself. 
For error messages related to network connections, refer to 

Wi-Fi Functions

 (A 149).

Back up recordings regularly

- This message may appear when you turn on the camcorder. In the event of a malfunction, recordings may be lost so 

back up your recordings regularly.

Battery communication error. Does this battery display the Canon logo?

- This may be due to using a non-genuine Canon battery pack.
- If  you  are  using a genuine Canon battery pack, there may be a problem with the battery pack or camcorder. Consult a 

Canon Service Center.

Cannot play back    

- You  may  not  be  able to play back clips that were recorded with other devices or created or edited on a computer.
- There  is a problem with the recording media. If this message appears often without apparent reason, contact a Canon 

Service Center.

Cannot play back   Check the memory card

- There  is a problem with the SD card. Save your recordings (A 122) and initialize the SD card using the [Complete 

Initialization] option (A 38). If the problem persists, use a different SD card.

Cannot record on this memory card.

- An SD card with a nominal capacity of less than 256 MB was inserted into the camcorder. Make sure to use an SD 

card with a nominal capacity of at least 256 MB.

- A  CFast card with a nominal capacity of less than 1 GB was inserted into the camcorder. Make sure to use a CFast 

card with a nominal capacity of at least 1 GB.

- A recording media initialized using another device was inserted into the camcorder. Save your recordings (A 122) and 

initialize the recording media (A 38).

Charge the battery pack

- Battery pack is exhausted. Charge the battery pack.

Check the memory card

- Cannot access the recording media. Check the recording media and make sure it is inserted correctly.
- A recording media error occurred. The camcorder cannot record or display the image. Try removing and reinserting the 

recording media, or use a different recording media.

- You  inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended SD card (A 35).
- If after the message disappears,  

or 

9 appears in red, perform the following: Turn off the camcorder and remove 

and reinsert the recording media. If 

 or 8 turns back to green you can resume recording/playback. If the problem 

persists, save your recordings (A 122) and initialize the recording media (A 38).

File name error

- The folder and file numbers have reached their maximum value. Set [Recording Setup] > [4] (in 

 mode), [2] (in 

 

mode) or [1] (in 

 and 

 modes) > [File Numbering] to [Reset] (A 142) and delete all the photos (A 116) on the 

recording media or initialize it (A 38).

Initialize only using the camcorder

- There  is a problem with the file system that prevents accessing the recording media. Initialize the recording media with 

this camcorder (A 38).

- Save your recordings (A 122) and initialize the recording media (A 38).

LCD Screen has been dimmed   Use the [LCD Backlight] setting to change the brightness

- Change the [System Setup] > [1] > [LCD Backlight] setting to [Normal] or [Bright].

May not be possible to record movies on this memory card

- You may not be able to record clips on an SD card without a CLASS rating or with one rated CLASS 2 or 4. Replace 

the SD card with one rated CLASS 6 or 10.

Memory card is full

- The recording media is full. Delete some recordings (A 116) to free some space or replace the recording media.

Memory card is write-protected

- The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch.