Canon CONSOLE Image Control & Storage Software v1.1 Manual
Appendix
Appx-59
Troubleshooting
Cannot launch CONSOLE.
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[Hardware acceleration] of your computer is not set to [Full].
1) Open the [Control Panel] window and display the [Display Properties] window by clicking
1) Open the [Control Panel] window and display the [Display Properties] window by clicking
the [Appearance and Themes] icon followed by the [Display] icon.
2) Click the [Settings] tab and the [Advanced] button.
3) Click the [Troubleshoot] tab and adjust the [Hardware acceleration] slider to [Full]. Then
3) Click the [Troubleshoot] tab and adjust the [Hardware acceleration] slider to [Full]. Then
click [OK].
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CONSOLE may not be launched if movie playback software or video editing software is already
running. You need to close the software and try to launch CONSOLE.
running. You need to close the software and try to launch CONSOLE.
Camcorder will not be recognized or controlled.
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A camcorder not supported by CONSOLE is connected. Check if your camcorder is supported
by CONSOLE (
by CONSOLE (
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The DV CONTROL function of the camcorder is set to [OFF]. Set the DV CONTROL function to
[ON]. For details, refer to the instruction manual of your camcorder.
[ON]. For details, refer to the instruction manual of your camcorder.
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More than one camcorder is connected to the computer’s IEEE1394 (DV) terminal. Connect
only one camcorder to the computer’s IEEE1394 (DV) terminal.
only one camcorder to the computer’s IEEE1394 (DV) terminal.
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If your computer has an IEEE1394 (DV) board/card in addition to the standard IEEE1394 (DV)
board/card, or if you have more than 2 IEEE1394 (DV) boards/cards added to the computer, the
computer may not recognize the camcorder properly. You need to plug the IEEE1394 (DV)
cable to a different board’s/card’s terminal.
To check if the cable is properly connected, follow the instructions below.
1) Set the camcorder to EXT.CONT. and connect to the computer.
2) Open the [Device Manager] window. (
board/card, or if you have more than 2 IEEE1394 (DV) boards/cards added to the computer, the
computer may not recognize the camcorder properly. You need to plug the IEEE1394 (DV)
cable to a different board’s/card’s terminal.
To check if the cable is properly connected, follow the instructions below.
1) Set the camcorder to EXT.CONT. and connect to the computer.
2) Open the [Device Manager] window. (
7-56)
3) Select [Devices by connection] from the [View] menu.
4) Look for the IEEE1394 controller with [Canon Virtual VCR].
5) Confirm that [AV/C Tape Device] or [Canon DV Camcorder] is connected.
4) Look for the IEEE1394 controller with [Canon Virtual VCR].
5) Confirm that [AV/C Tape Device] or [Canon DV Camcorder] is connected.
Even though the dedicated driver (Canon Virtual VCR or AV/C Tape Recorder/Player) is
installed already, the [Found New Hardware Wizard] window appears when starting
CONSOLE.
CONSOLE.
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When you change the computer’s IEEE1394 (DV) card and start CONSOLE, Canon Virtual
VCR or AV/C Tape Recorder/Player will be detected as new hardware. Select [Install the
software automatically (Recommended)] and click [Next] to install the driver.
VCR or AV/C Tape Recorder/Player will be detected as new hardware. Select [Install the
software automatically (Recommended)] and click [Next] to install the driver.
Cannot select a video folder.
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Only folders on a NTFS formatted hard disks can be selected as a video folder. You cannot
select a folder on FAT32 or FAT16 hard disks.
select a folder on FAT32 or FAT16 hard disks.
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Removable disks or network drives cannot be selected as a video folder.
Recording will not start even when pressing the start/stop button on the camcorder.
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The start/stop button on the camcorder is locked. Unlock the button.
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When using XH G1, XH A1 or XL H1: If you connect 4 or more devices by IEEE1394 (including
the connected computer and the camcorder itself) or if 2 or more other video devices are
connected to the computer by IEEE1394, recording onto the hard disk cannot be started.
the connected computer and the camcorder itself) or if 2 or more other video devices are
connected to the computer by IEEE1394, recording onto the hard disk cannot be started.
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When using XL2: If the XL2 and 1 or more other devices are connected to the computer by
IEEE1394, recording onto the hard disk cannot be started by pressing the camcorder’s start/
stop button.
IEEE1394, recording onto the hard disk cannot be started by pressing the camcorder’s start/
stop button.
[
] appears on the camcorder screen and recordings cannot be made.
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Available hard disk space on the drive where the video folder is saved is less than 0.5 GB.
Change the drive or delete some files to free more disk space.
Change the drive or delete some files to free more disk space.
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The [Option Settings] window is open, or performance check is being carried out. Close the
window.
window.
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The sequence number of the file exceeds the maximum value (e.g. “DVPC9999999.avi”).
Change the video folder or the file name.
Change the video folder or the file name.
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The camcorder is in use with another software. Close the software.
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The camcorder does not recognize CONSOLE. Close CONSOLE and restart it.
Recording on the hard disk stops in the middle of the recording.
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The hard disk capacity is insufficient. Delete files to make space available, or select a video
folder on a hard disk with sufficient capacity.
folder on a hard disk with sufficient capacity.