Avaya 4622SW 700381569 Folheto
Códigos do produto
700381569
PRODUCT
BRIEF
A v a y a 4 6 2 2 S W I P C a l l M a s t e r
In bustling contact centers where customer requests arrive every minute of every day, the
telephone must be much more than a communication device. In addition to being the link
between customer and company, it must deliver exceptional customer service, maximize agent
performance and comfort, and enable supervisors to meet contact center performance goals.
telephone must be much more than a communication device. In addition to being the link
between customer and company, it must deliver exceptional customer service, maximize agent
performance and comfort, and enable supervisors to meet contact center performance goals.
The Avaya 4622SW IP CallMaster agent telephone is engineered to help your contact
center agents maximize their productivity and performance.
center agents maximize their productivity and performance.
With an extremely large, backlit display, the 4622SW
IP CallMaster telephone provides more capabilities than
conventional digital or IP phones and takes up less desktop
space than most agent telephones. It’s sleek, contemporary
design also complements the latest general office
telephones, such as the Avaya 4600 Series IP phones that
you may be using elsewhere in your enterprise.
IP CallMaster telephone provides more capabilities than
conventional digital or IP phones and takes up less desktop
space than most agent telephones. It’s sleek, contemporary
design also complements the latest general office
telephones, such as the Avaya 4600 Series IP phones that
you may be using elsewhere in your enterprise.
Best of all, as part of the portfolio of Avaya Contact Center
solutions, the Avaya 4622SW IP CallMaster telephone
supports features that will help your agents deliver world-
class service to customers and other callers.
solutions, the Avaya 4622SW IP CallMaster telephone
supports features that will help your agents deliver world-
class service to customers and other callers.
Features That Are Flexible and
Easy to Use
Easy to Use
The Avaya 4622SW IP CallMaster telephone’s features will
help your agents handle each call with ease. For instance,
the telephone can support multiple contact center splits,
skills and personal calls. And with a large, backlit display,
the 4622SW is ideal for viewing VuStat information as well
as custom call management system reports.
help your agents handle each call with ease. For instance,
the telephone can support multiple contact center splits,
skills and personal calls. And with a large, backlit display,
the 4622SW is ideal for viewing VuStat information as well
as custom call management system reports.
The Avaya 4622SW IP CallMaster telephone has fixed
buttons for common features that agents use frequently:
conference, transfer, hold, and redial. With optional voice
messaging, a message waiting indicator alerts agents to
messages left by callers, other agents and supervisors.
buttons for common features that agents use frequently:
conference, transfer, hold, and redial. With optional voice
messaging, a message waiting indicator alerts agents to
messages left by callers, other agents and supervisors.
Additionally, the 24 programmable feature keys can give
agents one-touch access to a choice of contact center
features such as:
agents one-touch access to a choice of contact center
features such as:
•
Log in — to log in to the contact center
•
Log out — to exit the contact center
•
Release — to disconnect from an active call
•
Supervisor Assist — to conference in a supervisor
•
After Call Work — to delay receiving a new call while
completing previous call-related work
completing previous call-related work
•
Stroke Count — to keep an event tally, using up to nine
buttons the agent can preset
buttons the agent can preset
•
Alert — to report an emergency or malicious call
Controls That Help Meet Each
Agent’s Needs
Agent’s Needs
The Avaya 4622SW IP CallMaster has features designed
specifically for agent comfort and control which further
enhance productivity. For example:
specifically for agent comfort and control which further
enhance productivity. For example:
• For individual preference and comfort, dual headset jacks
allow agents to connect a headset via a modular plug.
The second jack enables a supervisor to easily listen in,
for training or observation.
The second jack enables a supervisor to easily listen in,
for training or observation.
• To distinguish his or her telephone from others in a
shared workspace, each agent can select from among
eight personalized ringing patterns.
eight personalized ringing patterns.
IP Telephony
Contact Centers
Mobility
Services
Leveraging the IP
protocol, the Avaya
4622SW IP CallMaster
agent telephone was
created with these
demanding standards
in mind. Designed by
Avaya, a world leader
in contact center
solutions, the 4622SW
includes and supports
all the innovative
features required to
provide world class
Customer Relationship
Management.
protocol, the Avaya
4622SW IP CallMaster
agent telephone was
created with these
demanding standards
in mind. Designed by
Avaya, a world leader
in contact center
solutions, the 4622SW
includes and supports
all the innovative
features required to
provide world class
Customer Relationship
Management.
Headsets are not
included with the
Avaya 4622SW IP
CallMaster Agent
telephone.
included with the
Avaya 4622SW IP
CallMaster Agent
telephone.