Netgear R4500 – N900 Wireless Dual Band Gigabit Router Manual Do Utilizador

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.



Log in to the router.

Select Administration > Router Status.

Click Connection Status. 

If all of the steps are successful, your PPPoE connection is up and working.

If any of the steps fail, you can attempt to reconnect by clicking Connect. The router 
continues to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name, 
user name, or password. There might also be a provisioning problem with your ISP.

Unless you connect manually, the router does not authenticate using 
PPPoE until data is transmitted to the network.

Troubleshoot Internet Browsing

If your router can obtain an IP address but your computer is unable to load any web pages 
from the Internet, check the following:

Your computer might not recognize any DNS server addresses. A DNS server is a host 
on the Internet that translates Internet names (such as www addresses) to numeric IP 
addresses.

Typically, your ISP provides the addresses of one or two DNS servers for your use. If you 
entered a DNS address during the router’s configuration, restart your computer.

Alternatively, you can configure your computer manually with a DNS address, as 
explained in the documentation for your computer.

Your computer might not have the router configured as its default gateway.

Reboot the computer and verify that the router address (www.routerlogin.net) listed by 
your computer is the default gateway address.

You might be running login software that is no longer needed. If your ISP provided a 
program to log you in to the Internet (such as WinPoET), you no longer need to run that 
software after installing your router. You might need to go to Internet Explorer and select 
Tools > Internet Options, click the Connections tab, and select Never dial a 
connection.