Netgear UTM9S – ProSECURE Unified Threat Management (UTM) Appliance with DSL and Wireless modules Manual De Referência

Make sure that you are using the SSL https://address login rather than the http://address 

login.

Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using 

Internet Explorer, click Refresh to be sure that the Java applet is loaded.

Try quitting the browser and launching it again.

Make sure that you are using the correct login information. The factory default login name 

is admin, and the password is password. Make sure that Caps Lock is off when entering 
this information.

If the UTM does not save changes you have made in the web management interface, check 
the following:

When entering configuration settings, be sure to click the Apply button before moving to 

another menu or tab, or your changes are lost. 

Click the Refresh or Reload button in the web browser. The changes might have 

occurred, but the web browser might be caching the old configuration.

When You Enter a URL or IP Address, a Time-Out Error 
Occurs

A number of things could be causing this situation. Try the following troubleshooting steps:

Check whether other computers on the LAN work correctly. If they do, ensure that your 

computer’s TCP/IP settings are correct. If you use a fixed (static) IP address, check the 
subnet mask, default gateway, DNS, and IP addresses on the WAN ISP Settings screen 
of the single WAN port models or on one of the WAN ISP Settings screens of the multiple 
WAN port models. For more information, see 

If the computer is configured correctly, but still not working, ensure that the UTM is 

connected and turned on. Connect to the web management interface, and check the 
UTM’s settings. If you cannot connect to the UTM, see the information in the previous 
section (

If the UTM is configured correctly, check your Internet connection (for example, your 

modem or router) to make sure that it is working correctly.

Troubleshoot the ISP Connection

If your UTM is unable to access the Internet, you should first determine whether the UTM is 
able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP 
address, your UTM requests an IP address from the ISP. You can determine whether the 
request was successful using the web management interface.