Netgear DGN2000 – Wireless-N Router with Built-in DSL Modem Guia Da Instalação

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Troubleshooting

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Click the Refresh or Reload button in the Web browser. The changes may have occurred, but 
the Web browser may be caching the old configuration.

If your router is unable to access the Internet, you should check the ADSL connection, then the 
Internet TCP/IP connection. 

If your router is unable to access the Internet, you should first determine whether you have an 
ADSL link with the service provider. The state of this connection is indicated with the Internet 
LED.

If your ADSL Internet LED is green or blinking green, then you have a good ADSL connection. 
You can be confident that the service provider has connected your line correctly and that your 
wiring is correct.

If your ADSL Internet LED is blinking amber, then your wireless-N modem router is attempting to 
make an ADSL connection with the service provider. The LED should turn green within several 
minutes. 

If the Internet LED does not turn green, disconnect all telephones on the line. If this solves the 
problem, reconnect the telephones one at a time, being careful to use a microfilter on each 
telephone. If the microfilters are connected correctly, you should be able to connect all your 
telephones.

If disconnecting telephones does not result in a green ADSL Internet LED, there may be a problem 
with your wiring. If the telephone company has tested the ADSL signal at your Network Interface 
Device (NID), then you may have poor quality wiring in your house.

ADSL Internet LED Off

If the ADSL Internet LED is off, disconnect all telephones on the line. If this solves the problem, 
reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the 
microfilters are connected correctly, you should be able to connect all your telephones.