Apple AppleCare Technician Training MA714ZM/B Folheto

Specification Sheet
AppleCare Technician Training

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The use of AppleCare Technician Training materials and the successful completion of Apple Service Certification exams do not

imply any authorisation by Apple to perform repairs or to conduct business directly with Apple or on its behalf. Results from Apple
Service Certification exams are used by Apple Authorised Service Providers to assess the competence of repair technicians seeking
employment in servicing Apple computers and selected peripherals.

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Use of diagnostic software and access to AppleCare Service

Source is subject to acceptance of separate terms and conditions.

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In Denmark, Finland, Ireland and Norway, please replace the

“uk” in this URL with “dk”, “fi”, “ie” or “no”, respectively.

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In Denmark, please call 802 408 35. In Finland, please call 0800 922 72.

In Ireland, please call 1800 92 38 98. In Norway, please call 800 33 034.

*A cathode-ray tube (CRT), such as the picture tube in some Apple displays and all-in-one computers, operates at very high 
voltages and contains a high vacuum. Follow all safety procedures in the AppleCare Technician Training and AppleCare Service
Source to prevent serious injury or death.

© 2004 Apple Computer, Inc. All rights reserved. Apple, the Apple logo, AirPort, iBook, iMac, Mac, Macintosh, Mac OS, PowerBook,
Power Mac and QuickTime are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. eMac and Safari 
are trademarks of Apple Computer, Inc. AppleCare is a service mark of Apple Computer, Inc., registered in the U.S. and other 
countries. Acrobat and Adobe are trademarks or registered trademarks of Adobe Systems Incorporated in the U.S. and/or other
countries. Java and all Java-based trademarks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and
other countries. PowerPC is a trademark of International Business Machines Corporation, used under licence therefrom. Other
product and company names mentioned herein may be trademarks of their respective companies. Product specifications are 
subject to change without notice. February 2004     L27422D-UK

Training Curriculum

AppleCare Service Source training topics are 
updated frequently to include new Apple products
and their associated technologies.

• Basic Computer Theory and Terminology 
• Service References 
• Diagnostic Tools 
• Troubleshooting Theory 
• Component Isolation Troubleshooting 
• Underlying Technologies 
• CRT Displays*
• CRT iMac and eMac*
• LCD Displays 
• iMac (Flat Panel) 
• Power Mac G4
• Power Mac G5 
• PowerBook 
• iBook  
• Power Management 
• Networking 
• AirPort, AirPort Extreme

• Installation
• Users and Permissions
• File Systems
• Networking 
• File Sharing
• Peripherals
• Startup Process 
• Troubleshooting 

Apple Service 
Certification Exams

On completion of AppleCare Technician Training,
you’ll be prepared to take an Apple Service
Certification exam at a worldwide Prometric 
test centre. Service certifications require that 
you pass a hardware exam and a Mac OS X exam.
Apple recommends that candidates have access 
to an appropriate Mac system when preparing 
for these exams. (Examination fees apply.) 
The following exams are available:

• Apple Desktop Service Exam
• Apple Portable Service Exam
• Mac OS X Exam

System Requirements

To use AppleCare Technician Training, you’ll need 
the following:

• An Apple computer with a PowerPC processor and 

a CD or DVD drive

• Mac OS 9.1 or later; built for Mac OS X
• A display capable of at least 800-by-600-pixel 

resolution and thousands of colours

• An Internet connection (fees may apply)
• Safari or Microsoft Internet Explorer 5.0 or later

with JavaScript on and cookies enabled

• QuickTime 5.0 or later
• Adobe Acrobat Reader 4.0 or later

Ordering Information

Order number M9312Z/B

Package includes Getting Started Card, AppleCare 
Service Source access code and diagnostic CDs.

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For More Information

For more information about Apple 
support options, visit www.apple.com/uk/
support/products

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or call 0800 039 1010.

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