Cisco Cisco Agent Desktop 8.0 Referências técnicas

The client application installations do not download when the links on 
the installation web page are clicked.

When the install program link is clicked, a “HTTP 404—File Not Found” 
error is displayed.

CAD Configuration Setup was not completed successfully on the Base 
services server. On the CAD Base services server, start CAD 
Configuration Setup. In Windows Explorer, navigate to the C:\Program 
Files\Cisco\Desktop\bin folder and double-click PostInstall.exe.

If Configuration Setup starts in Initial Mode, it was not completed 
correctly. Go through each window and make sure that all required 
data is entered, and then click Finish.

If Configuration Setup starts in Update Mode, start CAD Configuration 
Setup. From the menu bar, choose File > Reset Client Installs. This 
places the client install files in the default location, and reconfigures 
them to use the default setting for the IP address of the LDAP server.

Try to install the client applications from the installation web page 
again. If the problem persists, contact technical support.

When upgrading from a previous version to a System IPCC version, 
Login by Name does not work although that is the only login method 
used in a System IPCC installation. The option for choosing login 
method in Cisco Desktop Administrator is disabled.

Launch the CAD Configuration Setup utility. When asked , “Is this a 
System IPCC installation?” answer No, and then click Apply. Close 
CAD Configuration Setup. 

Launch the CAD Configuration Setup utility again, and this time answer 
Yes when asked “Is this a System IPCC installation?” Click Apply and 
close the utility.

Finally, restart the Sync and the VoIP Monitor services.