Cisco Cisco Web Security Appliance S360 Guia De Resolução De Problemas
Why does my browser complain that cookies are
not allowed when trying to access the Spam
Quarantine?
not allowed when trying to access the Spam
Quarantine?
Document ID: 118276
Contributed by Karl Young and Siddharth Rajpathak, Cisco TAC
Engineers.
Aug 12, 2014
Engineers.
Aug 12, 2014
Contents
Question
Symptoms
Environment
Symptoms
Environment
Question
Why does my browser complain that cookies are not allowed when trying to access the Spam Quarantine?
Symptoms
When you try to access the Spam Quarantine, you get the message "The form cannot be displayed in the
browser because the use of session cookies has been disabled in the current browser settings. In order to load
the form, session cookies must be allowed".
browser because the use of session cookies has been disabled in the current browser settings. In order to load
the form, session cookies must be allowed".
Environment
Cisco Email Security Appliance (ESA), Security Management Appliance (SMA), and all versions of
AsyncOS.
AsyncOS.
First, check if cookies are disabled. On Internet Explorer, you can check this under Tools > Internet Options
> Privacy > Advanced.
> Privacy > Advanced.
If cookies are enabled, this error may be caused by a hostname with an underscore character (_). This has
been reported in Internet Explorer Versions 6 and 7.
been reported in Internet Explorer Versions 6 and 7.
The workaround is to either change the appliance hostname to not have underscore or to use the appliance IP
address for accessing the GUI instead of the hostname.
address for accessing the GUI instead of the hostname.
Note: The underscore character is not valid in a hostname or a domain name, per RFC 952.
Updated: Aug 12, 2014
Document ID: 118276