Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
Tel:
408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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not imply a partnership relationship between Cisco and any other company. (0812R)
certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does
not imply a partnership relationship between Cisco and any other company. (0812R)
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Cisco Agent Desktop
CAD 7.6 for Cisco Unified Contact Center Enterprise Release 7.5
Viewing Agent Real Time Displays
Step 1
Click the Real Time Displays button on the toolbar.
Step 2
From the Real Time Displays field, select the display you wish to view:
Step 3
You can sort the display by any column in the report in ascending or
descending order by clicking on the column header.
descending order by clicking on the column header.
Using the Integrated Browser
(Premium only)
If enabled by your administrator, you can use the integrated browser to view intranet
and internet web pages within Agent Desktop. The integrated browser can have up
to 6 tabs, each displaying a different web page. The first tab is always reserved for
web pages that your supervisor pushes to you. This enables your supervisor to assist
you during a call by providing information that will help you work with a customer.
and internet web pages within Agent Desktop. The integrated browser can have up
to 6 tabs, each displaying a different web page. The first tab is always reserved for
web pages that your supervisor pushes to you. This enables your supervisor to assist
you during a call by providing information that will help you work with a customer.
If configured by your administrator, you can access another website by selecting it
from the Work Sites list or by typing a URL in the Address field.
from the Work Sites list or by typing a URL in the Address field.
•
Agent Call Log
•
Agent ACD State Log
•
Agent Detail
•
Skills Statistics
Icon Name
Shortcut
Description
Back
Alt+left arrow
Returns you to the last page you viewed.
Forward
Alt+right arrow Takes you to the page you viewed before clicking the Back button.
Stop
Esc
Stops the browser from loading a web page.
Refresh
F5
Refreshes the current web page.
Home
Alt+Home
Returns you to your predefined home page.
—
Next tab
Ctrl+Shift+T
Takes you to the next tab.
—
Address
Alt+D
Moves the cursor to the Address field (if configured).
—
Browser
Ctrl+Shift+B
Moves the cursor to the browser pane.
—
Work Sites Alt+W
Moves the cursor to the Work Sites field.