Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
The Supervisor Desktop Window
March 25, 2013
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5. If you want to configure the refresh rate, select Refresh rate in seconds and
adjust the rate.
6. If you want to be able to rearrange the real time display panes, select the
Enable movable windows check box.
7. If you want the toolbar icons to be 32 × 32 pixels instead of the default
16 × 16 pixels, select the Enable Large Toolbar Icons check box.
8. If you want to have access to the integrated browser in Supervisor Desktop,
select the Enable Integrated Browser check box.
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To configure a home page that is different from the default of
www.cisco.com, select the Browser node in the left pane. Enter a URL in
the Browser home page field in the right pane, then click OK.
www.cisco.com, select the Browser node in the left pane. Enter a URL in
the Browser home page field in the right pane, then click OK.
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If you want to have access to more than one browser tab, complete the
following steps.
following steps.
a. Select the Browser node in the left pane.
b. Select a number from 1 to 10 in the Number of Browser Tabs field in
the right pane.
c. For each additional browser tab, select the tab from the Browser Tab
field, then enter a URL in the Browser home page field. If you do not
enter a home page, the tab will not display.
enter a home page, the tab will not display.
9. If you want to have access to the Unified Presence server, select the Enable
Cisco Unified Presence check box.
10. Click OK to save your configuration.
Agent Tree
The Agent tree displays all agents and supervisors on the selected team who are
currently logged in, and any calls (ACD and non-ACD) they are on.
currently logged in, and any calls (ACD and non-ACD) they are on.
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The icon next to the agent’s name indicates the agent’s current state.
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If an agent device is multi-line–enabled, an asterisk next to an inbound or
outbound call indicates that the call is on an ACD line.
outbound call indicates that the call is on an ACD line.
NOTE: CAD-BE agents can close CAD-BE without logging out. If this
happens, they will continue to appear in the Agent tree for
approximately 1 minute. After 1 minute they are logged out
automatically by the system if they were in a non-Talking agent state
when they closed CAD-BE. If they were in the Talking state, they will
not be logged out but will continue to appear in the Agent tree.
happens, they will continue to appear in the Agent tree for
approximately 1 minute. After 1 minute they are logged out
automatically by the system if they were in a non-Talking agent state
when they closed CAD-BE. If they were in the Talking state, they will
not be logged out but will continue to appear in the Agent tree.